OMI Compressed Air Treatment Service & Support

Direct support to the customers

OMI is committed to providing exceptional customer support, ensuring we are readily accessible via phone, chat, or email to assist our clients with any technical issues they may encounter with OMI devices. Beyond that, our expertise extends to resolving challenges with equipment from other manufacturers, a service our clients greatly value for its comprehensive nature.

Direct support on site

Clients can rely on OMI for on-site technical service or for sending defective equipment, including those manufactured by other companies, to our workshop for repair. Our skilled technicians are equipped to arrive at installation sites swiftly, operating from well-stocked vans that typically eliminate the need for additional time to source replacement parts.

Direct engineering support

At OMI, we offer more than direct technical assistance; our team includes a pool of seasoned engineers with extensive knowledge in cooling and compressed air systems. Collaborating as a cohesive unit, we are equipped to provide expert engineering support whenever complex challenges arise, ensuring our clients receive the highest level of professional guidance.

Choosing the right product for specific applications can present a series of complex decisions, especially with the detailed nature of installations and specific energy demands. Expertise in determining the exact air treatment or chilling needs and the precise power uptake is crucial. OMI's on-site evaluation services are designed to thoroughly analyze these intricate details. Our experts work in close partnership with clients, pinpointing both their stated and unforeseen critical needs. This detailed scrutiny guarantees solutions that are not just adequate but excel in performance and efficiency, reflecting our dedication to delivering superior quality products and unparalleled support.

Authorized Exporter

Furthermore, OMI holds the status of an Authorized Exporter, a designation that empowers us to validate the Preferential Origin of our goods. This certification is a significant advantage for our global customers, as it facilitates the importation of our products with the benefit of reduced customs duties. The Preferential Origin status not only streamlines the customs process but also translates into notable cost savings for our clients, enhancing the affordability and accessibility of our high-quality products across international borders. By leveraging this accreditation, OMI demonstrates its commitment to providing comprehensive support to customers, ensuring a seamless and economical procurement experience that complements our exceptional product offerings.

OMI prides itself on maintaining an extensive archive of technical documentation, accessible through our dedicated portal, technical-documentation.net, as well as in the downloads section on the website. This repository is meticulously curated to include a complete collection of technical documents pertaining to our units, ensuring that clients and service technicians have immediate access to vital information. Whether it's detailed product specifications, installation guides, maintenance manuals, or troubleshooting procedures, our archive serves as an invaluable resource for supporting the optimal performance and longevity of OMI products.